Education
Certifications
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Six Sigma - Black Belt
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ITIL 4 Foundations
Bachelor of Arts
King University
In 1999 I signed an athletic scholarship to attend King University. I enjoyed every minute of the four years I spent at King studying and playing basketball. It was a great place to continue my education and learn the true value of structured and analytical thinking.
Relevant Work Experience
Director of Enterprise Solution Delivery: May 19' - Current
Firm Technology Services
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Lead a team of 70+ developers, product managers, QA professionals, data engineers, project managers, business analyst, portfolio managers, and resource coordinators
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Partner with the business to scope, prioritize, and budget key initiatives
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Provide critical value reporting such as ROI, TCO, and Value Delivered
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Guide project & product managers on strategic efforts with many cross-departmental dependencies
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Manage team to quality standards and KPIs to ensure value is delivered effectively and effeciently.
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Guide ITIL best practices to ensure successful delivery and support of products
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Drive continual improvement efforts focused on technology delivery
Business Consultant and Project Management: Jan 16' - Current
Project Delivery, Scrum Master and Product Development
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Managed multiple million-dollar B2B software services projects from business requirements through deployment phases with ATT.
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Designed project iteration plans in an environment with numerous stakeholders, technical dependencies, and strict timelines.
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Aligned development and testing teams across three continents, while prioritizing bugs via JIRA.
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Drove Safety Slate, a SaaS mobile platform, to MVP status to test market viability and gain end user feedback.
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Researched user requirements and implemented detailed lot tracing via ERP for an electronic recycling company.
Door to Door Organics: Feb 13' - Dec 15'
Operations Technical Project Manager
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Established agile project management processes that aligned internal development efforts to operational needs
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Completed a 12 month, $1.5mm ERP implementation for nationwide organization.
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Managed cross-departmental configuration and customization needs for ERP platform ensuring key budget and timeline milestones were met.
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Led user adoption efforts with hands-on & virtual training via seminars, materials creation, and weekly product update calls.
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Prioritized bug (via JIRA) and feature requests backlog for internal customers.
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Managed a Customer Experience team of 8 people that operated 7 days a week and established critical product feedback loops.
PreRace.com: Oct 10' - Feb 13'
Director of Development/ Product Manager
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Developed and implemented a three-phase product roadmap that aligned to the overall business strategy.
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Prioritized epics, broke them down to user stories, and groomed development backlog that maximized return on a series A funding of $400k.
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Led sprint planning, retro sessions, and release demos for development team and executive leadership as key stakeholders.
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Managed CX team and prioritized end-user feedback loops between lead developers and 50k external customers.
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Implemented a business development strategy which drove company revenue from $14k to $2mm.